Our goal is to notify you so that you are alerted as soon as possible. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. We depend on government and toll agencies for all information related to tolls and other violations. Why am I being charged now after my rental period has ended? However, our standard administrative fee still applies. When this occurs, customers pay for their violations or tolls directly to the local authorities. In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. Why have I received a letter directly from local authorities about a violation or toll? However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. The letter we sent you includes details about the date and time, as well as the location of the incident.

If you believe the charges have been paid, please fill out the Proof of Payment form and a customer service representative will respond to your inquiry.Ĭan you send me the actual violation or toll notice? Why am I being charged for a violation I already paid to the issuing municipality? If this is your preference, mail your payment and citation number (indicated in our letter) to the following address:

You can also pay for your toll or violation by mail. If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below.

We will directly charge that credit or debit card listed on your rental agreement there is no need to do anything else.

If you paid for your car rental with a credit card or debit card: The information - based on the date, time and vehicle - indicates that you were the renter. This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. How do you know that I generated this violation or toll?

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